Booking Terms

Provisional bookings can be made by phone, or e-mail.

To secure a booking a deposit of between 10% or 20% is payable on confirmation of booking. The remaining balance must be paid 8 weeks prior to arrival. This deposit is non-returnable in the event of cancellation by the client. Guests are recommended to take out suitable insurance cover. Payment of the booking deposit is considered acceptance of these terms.

In the case of a booking made less than 8 weeks before arrival, the full amount is payable. If you have paid a deposit on booking, then the balance will be due 8 weeks before arrival date. Should for any reason the balance not be received by the due date, we reserve the right to cancel the booking.

Guests must adhere to the advertised check in time of 14.00 hrs and check out at 10.00 hrs unless previously agreed in writing.

Check in and out times

Cancellation (by the client)

In exceptional circumstances and with agreement by us, it may be possible to transfer a cancelled holiday deposit to another booking within a 12 month period. In these circumstances, the deposit will be held by us until another booking has been confirmed.

Cancellation charges will be made as follows:

  • Before 12 weeks: Loss of booking deposit

  • Between 12 and 8 weeks before arrival – 50% of final payment

  • Between 8 and 6 weeks before arrival – 80% of final payment

  • Less than 6 weeks before arrival – 100% of holiday cost

Cancellation (by us)

We are unable to accept responsibility for any aspect of your holiday arrangements affected by matters over which we have no control e.g. threats of war, riots, industrial disputes, civil commotion, terrorist activities, government action, extreme weather or similar events beyond our control, e.g. technical problems with aircraft.

Our liability is limited to the availability of the accommodation for the dates booked. In the event of the accommodation not being available (due to fire, floods, etc.) every effort will be made to find a suitable alternative, if this is not possible, then the full amount paid in respect of accommodation will be refunded to you. Please note that your contracts with the airline and car hire firm are outside our control and we cannot be held responsible on their behalf.

It is essential for everyone (including infants) to have travel and medical insurance. We cannot accept liability for death, personal injury, sickness, accident, loss of luggage, delay or any other misadventure concerned with your holiday.

Travel Insurance

The accommodation provided is only for the use of the clients listed in correspondence or e-mails – subletting, sharing, adding extra guests etc. is prohibited without the approval of the owners.

Accomomdation 

To the best of our knowledge the information is up to date and accurate and if any changes are necessary we will do our best to advise you as soon as possible. However, should you have a grievance which cannot be solved during your holiday, please send this in writing within 28 days of the end of your holiday.

Complaints

If the booking consists of a group of single sex and/or young people, we reserve the right to charge a security deposit of £100.00 per person which will be refundable at the end of the holiday, provided the property is left in a satisfactory condition.

If the property is damaged in any way, the security deposit will be held until such time as the damage is repaired. We will then refund any balance remaining of the deposit. In the event the security deposit has been insufficient to cover the cost of damage, we reserve the right to invoice you for the additional amount.

Single sex groups or young groups

If any damage or breakage occurs within the accommodation you are using, it would be helpful if you could make any replacements or repairs before leaving Lanzarote – should this not be possible, it must be reported on your return and a charge will be made accordingly.

Damages or breakages 

No children under the age of 12 permitted in hot tubs at any time. When using the hot tub, remember there is a certain health risk associated with this facility. Use at your own risk. Our housekeepers drain, sanitize, refill and replenish chemicals in all tubs prior to your arrival; therefore, it may not be warm until later that evening.

Do not stand on the hot tub covers. Hot tub covers are for insulation purposes and are not designed to support a person or persons. They will break and you may be charged for replacement. Remember when not using the hot tub, leave cover on so hot tub will stay warm.

Hot Tub

It is the clients’ responsibility to take all the necessary documents with them, e.g. passports, insurance details, British and International driving licenses, flight tickets, keys, etc. and that they are valid for the duration of the holiday.

Documentation

During rental term – The maximum number of guests is limited to the number on the confirmation email. Any additional guest above specified number of guests will be charged at the standard per person per week rate.

Maximum occupancy 

Any booking obtained under false pretence will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check in.

Falsified bookings 

Card services 

We do not have the facilities for the acceptance of credit cards.